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FAQ

FAQ

Most of our customers are based in the UK, European Union, and Asia. Therefore we ship from Europe and Asia and other parts of the world.
The only exception is the pre-order products that are not released yet. Even in this situation, we are doing our best to make sure that our customers get the products ASAP.
We do understand time pressure and we will always try to do our best.

Can I order and pick up the product from your office?

In order to pick up your product from us, we just need proof of purchase (invoice) and proof of identity (ID or Passport).
This process is only available in Europe and we need to know in advance your plans. We encourage customers to make an appointment and collect their products from our location to offer FREE training. Our reputation for the continued growth of sales and satisfied customers defines our purpose and our support team will make sure you will get the best in all aspects.

Shipping and insurance?

SHIPPING is FREE and it will always be FREE (worldwide) no matter the order amount. All parcels will come with Insurance and a tracking number.

Why do you have so great low prices on most of your products?

Due to our long-lasting relation with our main partners in mining products and the continued growth of customers, we can negotiate the base factory price for most of our products.

I am new to mining, can you help me?

If you buy a product from us, you will be part of our family and we will definitely do our best to get you going and offer the best advice.

Can I do a return?

Our policy about returns is NO QUESTION ASK. You are entitled to a refund in 30 days from the date you received your product (signature will be required on delivery).

I just send back the product and I got the proof of delivery, when I will get refunded?

It usually takes 3-5 business days, it depends on your region. We understand the cryptocurrency market and we will work around the clock to get your refund back.

About warranty?

We are U.K. and E.U. registered company, we are offering 6 months full warranty to all our products. However, we offer the possibility of a warranty extension, only if the extension is made within the first 6 months.

I bought a product from you and my warranty is out, can you help me?

Definitely, we can help. You are more than welcome to get our help and get you back in business again.

The new product got released can I upgrade my current one?

Definitely, you can, only if the product is bought from us. We will let you know your trade value and what you will need to pay for the upgrade.

To who do you share my information?

We understand your privacy and we ensure that we do not share your information with anyone outside our company. No third-party entities, no government agencies of any kind of any country. Your information is fully encrypted to 4096 bit, our own employees have no access to sensitive information.

May I return my product if I changed my mind?

Yes, you can, in a 30-day time frame from receiving. Products that are custom configured, build to order and personalized cannot be canceled or refunded.

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